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Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, please contact us toinform us of the return before you return the items to us, we will give a full refund (excluding postage). Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Note: Cd's and Dvds will only be refunded or replaced if the disk is proved to be faulty or the security seal has not been broken.

Delivery Information

Delivery is charged at cost on your order (by weight and size according to UK postal regulations) Delivery time is usually within 28 working days from order.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Images and Logos

The images used on this site to show a product are for reference only and the product indicated may vary due to supply and avaialabilty.(we will however try to ensure the images used are as true a representation as possible in most cases, and will be replaced when the correct image becomes available). All logos and trademarks on this site are the property of their respective owners.

Company Registration Information

Registred Office Address:

Keepsake Card Craft 2004 Ltd

Cardiff, Cardiff
UK - England & Wales

Registered in England and Wales No. 5183677